Resolving Anthology Issues After an Upgrade

Issue

After a large Anthology update, the web client may have issues such as:

- Tasks not working

- Screens not loading

- Errors logging in

- New features not available

Cause

Your web browser is loading a cached version of Anthology that isn't compatible with the current version you're trying to access.

Solution

Clear the cache for your web browser

Follow these steps:

Chrome

1. Click the 3 dots in the top right corner of the browser and choose Settings

2. Choose Privacy and Security on the left

3. Choose Delete Browsing Data

4. From the Basic tab, change time range to All Time and select all 3 options

5. Click Delete Data

6. Close ALL of your Chrome windows (make sure there are no minimized windows)

7. Open Chrome

8. Log back into Anthology web client

Edge

1. Click the 3 dots in the top right corner of the browser and choose Settings

2. Choose Privacy, search, and services on the left

3. Choose Clear browsing data

4.Click Choose what to clear next to Clear browsing data now

5. Make sure Time Range is set to All Time

6. Choose Clear Now

7. Close ALL open Edge windows

8. Open Edge

9. Log back into Anthology web client

If these steps don't resolve the issue(s), submit a new ticket at servicedesk.sdi.edu