Resolving Anthology Issues After an Upgrade

Issue

After a large Anthology update, the web client may have issues such as:

- Tasks not working

- Screens not loading

- Errors logging in

Cause

Your web browser is loading a cached version of Anthology that isn't compatible with the current version you're trying to access.

Solution

We need to clear the cache both for your web browser and Anthology. Since you will be closing your web browser, you can download these instructions as a PDF (scroll to the bottom of the article).

Follow these steps:

1. In Chrome, click the 3 dots and choose Settings

2. Choose Privacy and Security

3. Choose Delete Browsing Data

4. From the Basic tab, change time range to All Time and select all 3 options

5. Click Delete Data

6. Close ALL of your Chrome windows (make sure there are no minimized windows)

7. Open Chrome

8. Log back into Anthology web client

If these steps don't resolve the issue(s), submit a new ticket at servicedesk.sdi.edu