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How to Submit a Incident Request via Email
User can report a problem or request for assistance by emailing helpdesk@sdi.edu. Click the attach
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How to Submit a Incident Request via the Self Service Portal
User can also go to the Self-Service Support Portal to submit a help request or report an issue. Cl
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How to Submit a Service Request via the Self-service Portal
User can go to the Self-Service Support Portal to submit a service request. Click on the attachment
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How do I communicate with the agent handling my ticket?
Reply via email
You will receive email notifications regarding your ticket and you can reply to th
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How to Submit a Request/Incident for Someone Else
Submitting a Service Request for someone else:
1. Navigate to the Request a service category
2.
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How to complete an Employee Off-boarding Request
Click the video attachment below to review the steps to complete an Employee Off-boarding request.
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How to complete an Employee Onboarding request
Click the video attachment below to review the steps to complete an Employee Onboarding request.
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How to add app icon to favorites in Citrix
Step 1: Go to Citrix URL and Log In
https://100341.campusnexus.cloud/citrix/100341custweb/
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How to view tickets submitted by your department
Please note that you need permission to view tickets submitted by your department. Submit a ticket o